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The National Communications Authority (NCA) has said that damage to undersea cables which has plunged Ghana and other African countries into Internet connectivity challenges will fully be restored within a minimum of five weeks.

The Authority disclosed this in a statement issued on Saturday, March 16 after a face-to-face meeting with the four subsea cable landing service providers (ACE, MainOne, SAT-3 and WACS).

The meeting was also attended by some three mobile network operators – AirtelTigo, MTN and Telecel.

NCA said the four subsea cable landing service providers have remotely identified the approximate locations of the damage and have made preparations to dispatch repair vessels to assess and restore the cables.

“Based on the above, the subsea cable landing service providers have indicated an estimated time frame of a minimum of five (5) weeks for full service restoration from the time the vessels are dispatched to the various locations,”the Authority stated.

The meeting was to provide updates on the situation and discuss the way forward amidst the internet shutdown. It was attended by the top management of the four subsea cable landing service providers.

The Authority assured the public of its commitment to continuing collaborating with stakeholders to resolve the internet disruption.

“We expect some improvement in data services in the coming days while the operators work around the clock to restore full connectivity,” the statement added.

NCA encouraged MNOs, Internet Service Providers, and all other providers to actively participate in the operations of the Ghana Internet Exchange (GIX) in order to ensure an efficient local content delivery and a seamless Internet traffic exchange locally.

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