Some MoMo users have vehemently complained about the unlawful deductions on their accounts in recent times saying that although they were able to properly link their Ghana Card information to their SIM cards, there’s an anomaly.
Isaac Kwabena Amoako, the GRA’s head of project management, said on the Citi Breakfast Show that it’s possible that the various charging businesses didn’t update their customers’ Ghana card information, resulting in erroneous deductions.
“We are aware of these wrongful charges. The good news is that there is an avenue for customers to make complaints when there are wrongful charges. What we have also noticed is that customers have gone to the charging entities, especially the banks, to update their information, but the charging entities have failed to update the same with GRA.”
“Anyone who has been wrongfully charged has an obligation to report to their charging entities. They are not supposed to reach out to GRA. Coming to us means that you are reporting the charging entities. You only report to us when you do not get the desired results after contacting your charging entities.”